IA
Iona A

1 reviews | Active since Feb 2017

22 Feb 2017, 10:57

Disgusting service

<p>I am very upset with the disgusting service with DSTV, I have a 24 month contract and always had a debit order, for the past 12 months I have had the worst experience ever. Every month I have to call in to have my debit order instated. I spoke to so many consultants to mention a few Refilwe Mlebuka, Thando Kubashi and Boitumelo. Instead of solving the problem, they keep messing up, my service gets suspended and I always have to follow up. They keep loading un authorized debits against my account which has a negative impact on my account scoring. I am tired of following up. I decided to pay via EFT as this problem occurs every month. Yet after my payment on the 20th Feb a debit order of R10296.00 went of on my account. I need this matter resolved asap</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Feb 2017, 11:00
Official

Dear Iona Alias

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Feb 2017, 11:19
Official

Dear Iona Alias

We have forwarded your complaint to our PriceLock team. They will contact you directly to discuss this matter.

Regards

Elna

Best regards,