Disgusting Service

<p>My wife, Tishan and I just returned from our holiday in Cape Town. We decided to watch our series on dstv. Only to our disappointment, we find that, although we got the premium bouquet and the explorer was purchased directly from dstv by my wife, the attached message appears. We now need to call dstv in order to inform them that we dont have a pvr but an Explorer. Seems that they have no idea what they sell and to whom? This is an inconvenience to us. Surely they have records somewhere which they can refer to or is it just sheer laziness. Rather put their client into inconvenience, additional expense and time wasted on a telephone call?</p>