Disgusting Service

<p>i have been having trouble for the past 2 months with Multichoice, i have had my account for years now and i have always made payment electronically and nothing has changed on my side. last month my services had been disconnected even though i had made my payment, upon calling the Multichoice contact centre i was advised that there was a problem with all payments however payment was made and my services had been reconnected after my call to them.</p> <p> </p> <p>Yesterday the 04/01/2017 my services had been disconnected once again i called my bank to see what was happening as i know that i made my payment on the 30/12/2017 my bank told me that the payment had gone through successfully and sent me Proof of payment.</p> <p>i then called Multichoice and i was told that they did not receive payment i tried to resolve the matter with Jade Brown i was on the call for 31 minutes and was told that i needed to send through Proof of Payment. i then called my bank once again and My Bank forwarded the proof of payment to Jade Brown i called multi choice again and was told still no proof of payment reflecting. I AM MOTIFIED at the lack of competence at Multichoice i requested for a Team Leader / Manager to call me and up until this very moment i never got a call back from MultiChoice.</p> <p> </p> <p>Last night at 19:00 i called Multichoice again as i needed my services to be connected i spoke to someone called Katlego Khoza i was given the same story over and over and over again that i had been hearing the entire day from multi choice i even went to the extent of sending her the sms notification i had on my Phone which she received and confirmed that payment was made however she then told me i need to send through a bank statement!!!!!! WHERE WAS I GOING TO GET A BANK STATEMENT AT 19:00 AT NIGHT Does MULTICHOICE think that i have nothing better to do in my life that i need to be running around back and forth between them and the Bank?????? i have wasted so much of time and money yesterday trying the get this resolved with absolutely no joy whatsoever. THIS IS NO THE SECOND TIME THIS HAS HAPPENED AND I REFUSE TO BE TREATED THIS WAY IF MULTICHOICE HAS A PROBLEM WITH SYSTEMS IT SHOULD NOT BECOME A PROBLEM OF THE CLIENT AND FUTHER TO THAT WHERE IS THE CLIENT SATISFACTION HERE?????? WHAT KIND OF CUSTOMER SERVICE ARE YOU GIVING TO OUR CLIENTS???</p> <p> </p>