GA
Grant A

1 reviews | Active since Sept 2011

03 Jan 2017, 12:33

Disgusting service

<p>I called into dstv and was on the line for 20mins eventually when someone answered. I was told that the systems are down. In the background I could hear other consultants assisting clients. I then suggested a contingency plan and advised the adviser that she must keep my customer number, when the systems are up again she must reactivate the account. She took my account number. When I asked her what's her name she said Lesego. When I asked her surname She threw the phone down in my face. </p> <p> </p> <p>If I don't get help in the next five minutes this will turn ugly </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jan 2017, 12:56
Official

Dear Grant

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

GA
Grant A's update03 Jan 2017, 13:08
Reviewer Update

If your sms that was sent was your version of assisting then it's even more disgusting because I tried it and still didn't help....

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jan 2017, 11:44
Official

Good day Grant

Thank you for contacting us with the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused. Also, we are sorry that you were not satisfied by the service you received.

Our records show that your service is active. Furthermore, the signal has been sent through to clear off any error message displayed.

We’re here for you, please feel free to contact us should you have any queries.

Best regards

Dinah

Best regards,