Disgusting Service
<p>I am a customer that makes use of Self-service via www.selfservice.dstv.com. When I logged in to check the balance that I needed to pay it was R318 and showing a balance brought forward of R219, at this time I then made my eft payment of R318 and refreshed my account later during this day so that I can check if the account had been credited, and I was pleased that my balance now showed R0,00 and I thought everything was fine until today, I wake up and my service has been disconnected. I log on to check what is happening and discover that it now shows a balance of R389 with a balance brought forward of R1.55, so I call the DStv call center to find out what is happening and the women I spoke to explains that my service is disconnected for non-payment, I then explain what I did and the lady says that I need to pay the amount and the reconnection fee. I feel this is highly unfair as I have paid the balance that reflected on my account and now all of the sudden there is an extra amount that needs to be paid. I feel that Dstv takes advantage of the fact that they don't have any real competitors so if we want the service then we just have to pay and adhere to everything they say.</p>
Dear Sameega
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Sameega
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Sameega
According to our records, the monthly subscription for your DStv account is R558.00. This balance includes R99.00 for Showmax and R459.00 for DStv Extra package.
On the 20 December 2016, your DStv account was short paid when we received R318.00. This could be resulted by the debit order deduction that went off on the 15th December 2016 which came back unpaid on the 23 December 2016.
The total balance required for the reconnection of your DStv service is R389.00. This is to cover your service from today till the 14 January 2017. The service will automatically reconnect once the payment reflects in your account.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
Good day Sameega
According to our records, the monthly subscription for your DStv account is R558.00. This balance includes R99.00 for Showmax and R459.00 for DStv Extra package.
On the 20 December 2016, your DStv account was short paid when we received R318.00. This could be resulted by the debit order deduction that went off on the 15th December 2016 which came back unpaid on the 23 December 2016.
The total balance required for the reconnection of your DStv service is R389.00. This is to cover your service from today till the 14 January 2017. The service will automatically reconnect once the payment reflects in your account.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
I am aware of the debit order that was reversed, but when I logged into self service to check the balance that needed to be paid it showed me R318 and a balance brought forward of R219, I have since paid the R318 and thereafter the balance showed zero. And now I'm wondering where does the rest come from and I don't think it's fare to charge me a reconnection fee.
I am aware of the debit order that was reversed, but when I logged into self service to check the balance that needed to be paid it showed me R318 and a balance brought forward of R219, I have since paid the R318 and thereafter the balance showed zero. And now I'm wondering where does the rest come from and I don't think it's fare to charge me a reconnection fee.