Disgusting Service

Good morning,

I cancelled my subscription a month ago. The consultant informed me that the service would be cancelled with immediate effect and no further charges would be made.

At the end of September, DSTV debited me.

I called last week Monday, the consultant cancelled the subscription, again on the phone and said that I needed to pay a fee of R180, which would be deducted from my account. I had to help her calculate the amount owing to me (she couldn't use a calculator by the looks of things. eventually, she said that because the amount is less than R1000, it will be paid within an hour. I called on Tuesday, another consultant said that it will be done in 24 hours. I called on Thursday, the consultant said it will be done in 72 hours. To date, nothing has been done about my refund. I spoke to a consultant by the name of Quintin this morning who asked me to hold on the line, then said that his Manager have requested for it to be escalated to Finance Department, which could take between 2 - 24 hours.

I don't understand what the issue is to pay someone their money back, especially for such a small amount.

Your service is utterly disgusting, to say the least.

Miss K Nair