*******,disgusting service

After 6 phone calls ,2 live chats,almost 5 hours and over R200 of airtime my query with DSTV is still not resolved.I purchased a once off streaming package on the DSTV website and paid on the same website.

3 days after the actual payment and I still cannot view the channels purchased .

Today I called them since 11am ,was sent from pillar to post .Dropped numerous times and was even promised to get a call back from a manager which obviously never happened.I spoke to 6 different consultants,all of which promises to assist and never did.I was told to send Proof of payment which I did.I was then told that what I sent was not sufficient.I then called in again and they said it was sufficient to activate my service.I was asked to use the live chat not as that will be the easiest way to get my services activated.The consultant I deal with literally just closed the chat because I took longer than 5 min to respond.

My last phone call was too a consultant that was helpful or so I thought.After the 6th phone call I was told that I was at the wrong department and that the streaming department was a completely different department.

I don’t think I have ever been so angry in my life ,I actually feel defeated and can’t comprehend how difficult it can possibly be to provide me with a service I paid for days ago.How difficult can this possibly be ?

Without exaggerating,this was probably the worst customer service experience I have ever had.The people that work there have absolutely no idea what they doing and are full of promises.I sit here at 6pm and still cannot stream for a service I paid for days ago.I even asked the 6th consultant to check the system and tell me how many consultants I have spoken to today and what the time spent on those calls .She did not want to tell me because she knew that she was the 6th person.

I am tagging in DSTV/Multichoice as I really need someone to assist me here as I do not know where to do next🙏