Disgusting serivce

Disgusting serivce from your call center agent, after I called to request for my debit order details be loaded to the system, and asking if I should make payment the 2 Jan 2020 I was informed no..a day I got an sms stating that i owe and I called once again I was informed that I should not make payment and outstanding amount will be debit on the 25th and during last week I called and agent assisted, serivces were reconnected and was informed that team leader will listen to the calls and will call me back but no no no one called me and 11th jan got an sms that my serivces are been suspended and I called but the first didn't even help much just keep on the line and it cut, I called again and waited for 30mins for team leader to come assist really this disgusting serivces that when client asks if payment must be made and the agents refuse so definitely I will be terminating my serivces as am unhappy client and no one is assisting with anything.