disgusting pricelock

So on the 27th of June i get a call from Dstv replying to my sms saying i am interested in Pricelock. I then speak to the agent that assured me within 14 days this new decoder will be installed at my place. Also money will be deducted from my account i then gave my details as i never gave them banking details before i had always paid over the counter. I then opted to go for the compact plus package. So i payed my account in june cash before this pricelock was opened and then after this was paid they deducted R239.00 from my account then i get a sms saying that another R253.40 will be deducted???? for what? i have not recieved anything or even a single call telling me what will happen next. I call MULTICHOICE and speak to a manager Cyril that tell me he cannot check anything i must go to the nearest Multichoice office...if they could get this all right with one phone call then they can fix this mess with one phone call i feel. I am really disgusted right now. Feel like cancelling everything at this moment!!!!!!!!!!!!!!!!!!!!!!!!! Pricelock does not even have a telephone number like what the hell? *** i get this number from multichoice for pricelock and guess what...im still holding been a hour later. Very disgusted at this moment.