Disgusting price-lock mess

on the 1st September 2019 I waited for my normal monthly debit order as per my 24 month "price-lock" contract with DSTV which never went through, little did I know that what was to follow was a long, depressing journey filled with constant e-mails some of which are ignored and a call centre that takes hours to answer the phone and still fail give answers.

I was told of a system error that came as a result of a system upgrade, but, what I do not understand is that why should I be the one who is constantly calling to request re-activation of my services and sending so many e-mails while they remain silent. is it because they have a huge customer base and they actually don't care about our frustrations? it is so surprising why as a paying customer I get such poor service from multichoice.

Poor, poor, poor service.

Please stop disconnecting my services and fix your system.

DSTV e-mail team please take us serious and respond to our e-mails.