Disgusting poor service on dstv now app

My debit order is not the right amount. I sought help from the live chat option on dstv now app. The more I asked the person on the other end to explain the difference in amount the more she kept telling me to read my statement. I told her a few times I don't understand the statement, I cannot find the oustanding balance you refer to and instead of explaining it to me she just kept repeating like a broken recorder, READ YOUR STATEMENT. This is very poor service, I'm disgusted:( Only after I told her how rude and unhelpful she was did she attempt to explain. Too late because I had already logged out.