Disgusting, Poor, Appalling and Ridiculous service

I am very and Highly disappointed by the appalling service we receive from this entity, I have been a loyal customer of DSTV since I was even employed by the organization which I have left thus far. My account is always up to date but lately my frustrations seem to be increasing on a daily from interacting with the so-called "Extraview specialists" who seem not to know what they're doing when assisting me as I constantly have to chip in to assist a person who is assisting me when they come across some difficulty on my technical queries. I have resorted to the self-service whatsapp app which is also of no use as this is an automated system that doesn't have all the error codes for assistance and ALWAYS tells you of the opposite of your query. I need assistance with my viewing which is paid-up on Compact but all my channels aren't view-able, I'm always instructed to reboot decoder and if all else fails, the case is always "CALL AN INSTALLER" yet nothing is wrong with the installation bear in mind I WORKED FOR THE ENTITY & AM AWARE OF THE BUCK PASSING technique the CSR's are using on some unsuspecting customers as I Myself am very woke on the matters, let me not even go into detail about the rude supervisor lady and some CSR at Jabulani mall pertaining to this matter. I call using my own cellphone airtime to a landline only to be kept on-hold constantly with no reason for the hold-up from the assisting CSR to then being advised to CALL AN INSTALLER from my own expense if I may add yet nothing seems to be wrong with my installation. I don't mind the repeats but get frustrated from not obtaining the assistance they claim to advertise though misleading us behind closed doors away from the media and adverti*****ts. I am up to my eye***** with frustration and DEMAND a call-back from a qualified extraview specialist or a supervisor as I'm sickened of interacting with unhelpful individuals. Acc no: ***5