Disgusting & Pathetic service towards a new customer!!!

I have been trying to get a new DSTV subscription since Monday 7 Dec. I finally got to speak to a consultant on Wed 9 Dec. Completed the telephonic app etc and was told I will be contacted by the installation company who will bring EVERYTHING with them! Today (Sat 12 Dec), I get a call from an installation company asking if my decoder has been delivered. No it has not! I called the DSTV number, get refused to be helped by the consultant as she can't see such info and the she cut the call on purpose. Had to call back then get told i need a tracking number and no one but price lock team can see it, however I CANNOT SPEAK TO ANYONE in price lock because they don't have numbers. Like WHAT THE HELL!!! Now an email needs to be sent by a team leader and i must sit and wait like an idiot for wanting to be a DSTV customer. Pathetic service!!! If I didn't need the subscription for Sport I WOULD NOT TAKE OUT THE CONTRACT!!! Disgusting and pathetic service! I would like for my calls to be listened to for Sat and action taken against the consultant who cut my call on purpose