DiSGUSTING PATHETIC POOR SERVICE DEKIVERY

I received a call from a gentleman about 5 months ago regarding insurance for my decoder should any happens to it due to lightning theft etc. At first I didn't want to take an insurance out on the decoder but he eventually convinced me and i app**** for the insurance. I also mentioned to him that of something happens I will not be able to take it to an agent as I have an eye defect and can't drive, but he assured me that if I put in a claim DSTV will appoint a dealer to exchange the decoder and re install it. On Wednesday 19 Feb 25 my decoder was struck by lightning and I reported this matter to DSTV Insurance which said they can't exchange it I must take it to my nearest agent to exchange, exactly what I was afraid off at first but they assured me won't be the case. There is a call me back option as well but needless to say after 10 attempts I phoned DSTV myself which took me about half an hour just to submit the claim, my airtime my patients and my time. The gentleman assured me that he will submit the claim I don't have to do anything from my side anymore. On Wednesday 23 Feb 25 I've never received any ref nr feedback or anything and I phoned again after 10 attempts with the call me option once again my airtime my time my phone. The lady that assisted me mentioned that no claim was submitted at all she can see the claim but is not submitted but she promised me that she will submit and gave me a ref nr which is Ref nr ***. She said that I will receive a notification to state that my claim has been submitted between 24 to 48 hours. It's now 48 hours and nothing was send to me no phone call nothing. What also made me furious is the fact that I'm paying my DSTV and I've been waiting a whole week without a decoder and now she said that it will take another 7 to 14 working days I'm terribly discussed and disappointed in this product and wish to get an anwer within 2 hours otherwise I'll go to the consumer board. If you read all this negative reviews on hellopeter this company should be closed for good before they disappoint any other customers