LS
Livhuwani S

1 reviews | Active since Dec 2018

15 Jul 2020, 18:12

DISGUSTING, PATHETIC AND POOR SERVICE

This is really unacceptable. I logged a complaint since 1st week of June regards to my dstv explora price lock. The bill payment was not understandable they disconnect my channels in June. On the 7th of July I call Multichoice again and how much show I pay included reconnection consulted told me to pay R583.00 that I did pay on the 8th of July. Since that day while I check on whatsapp self-service the payment its up side down yesterday it was R1000.00 due on the 14th of July, today it sad I should pay R543 due is today. I call again Multichoice twice they told me they will disconnected my channels because I didn't pay R543. Even a person who have premium package doesn't pay that money. It's stressing a lot because am using my money to pay channels but they disconnect my channels for what?? Since on the 9th of July their escalating the matter to price lock who still has not contacted me. I do understand that most business staff work remotely. What I want is all my channels to be activated again.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jul 2020, 19:19
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards 
DStv: Hello Peter Team