Disgusting non existent service

I app**** for the router at DSTV on the 17 Dec and the sales consultant told me telephonically that it will be delivered within 48 hours. Every day since then I make an enquiry and gets given a different response.

I discovered yesterday that delivery takes between 14 days to a month. The concern here is that I app**** for the product on the basis that it was to be delivered timeously. It is school holidays and all 4 of my kids are at home. Guess who's buying data while my router is on holiday somewhere in your storeroom?

Daily I deal with an *********** call centre agent with no sympathy or decent customer service experience.

Has it ever occurred to you that I by data every day to make contact with you? Am I being reimbursed for all the data I bought to communicate with you?

What's disturbing is that I make the 1st move all the time and gets promised that a manager will call me, 12 days later there are still no managers to call me. I'm a manager myself and I'm available whenever I'm needed. Cheery on top was today when I was told that the manager is off sick and everyone else is on leave. What company leave call centre agents all alone and still does not get the job done.

If this router is not her by COB today I'm cancelling the order and everything else that I pay for monthly to dstv.