Disgusting - non existening client services!!!

Last week I went to do a new Dstv subscription. The lady Zuzeka told me delivery AND installation will be the 5ht of April. Today I get a call from a delivery guy to say he is at my house. I then emailed Zuzeka as she said I must as soon as delivery is done and she will arrange an installer for same day. My husband has been told to call 10 different people who all say they can only come install in 3 months.... So I must pay for a service I'm not getting for 3 months? This is highly unprofessional, but also not unexpected. No one knows how to do theie jobs lately or even just know what is going on in their relevant fields. Now I need to pay someone privately to come install my Dstv