1 reviews | Active since Apr 2011
Disgusting money grabbers who care less
I wanted to upgrade my DSTV package just for the period of the French Open as I did last year. On phoning I was told that I would not be able to downgrade until the end of my billing cycle. This would mean that I could not go back to my usual package when the French Open ends. Last year I was able to upgrade for the fortnight. <br> <br> I see this as a money grabbing stunt from Multichoice who are after their own profits and convenience and not a customer focussed approach.<br> <br> I expressed this to the call centre agent. Her response was to ignore my concern and ask whether she could add an insurance premium to my package for R20 per month. I was quite taken aback by this. It simply confirms my view that Multichoice is a money grabbing, customer averse organisation. <br> <br> I get it that this is the new process and understand that the call centre agent was just doing her job. However, I am left with a bitter taste in my mouth, and I grudgingly remain a customer for the sake of the entertainment we get from subscribing from DSTV. When my kids leave home I will disconnect.<br> <br> How do you respond to a customer complaint with a simple \can we add an insurance premium to your package"? <br> <br> Thank you."""
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've do acknowledge that you were allowed to upgrade your service for a specific period and then revert back to your package .However we have now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've do acknowledge that you were allowed to upgrade your service for a specific period and then revert back to your package .However we have now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert