LM
Luyanda M
1 reviews | Active since Apr 2016
04 Sept 2024, 19:07
Disgusting internet service.
I have had it. Since the 15th of August and a replacement router and I am still not able to access the internet. There is no router even linked on my profile when I log onto my dstv.com. if this router is not activated and working by 11am tomorrow I want a FULL Refund for the debit that went off last month and the contract canceled. I have been patient enough!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Sept 2024, 19:17Hi Luyanda,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Sept 2024, 19:17
Official
Hi Luyanda,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
LM
Luyanda M's updateReviewer Update
05 Sept 2024, 11:47once again, no one has bothered to contact me regarding my complaint. i want this contract cancelled and i want a FULL refund IMMEDIATELY for the INTERNET PORTION that i paid for last month. I also want the charge for the new month reversed.
LM
Luyanda M's update05 Sept 2024, 11:47
Reviewer Update
once again, no one has bothered to contact me regarding my complaint. i want this contract cancelled and i want a FULL refund IMMEDIATELY for the INTERNET PORTION that i paid for last month. I also want the charge for the new month reversed.
LM
Luyanda M's updateReviewer Update
06 Sept 2024, 10:35if you guys are unbale to resolve this, please cancel the internet deal and refund the portion of the debit order that I paid on the 31.08.2024. I spoke to Nhlamulo Maringa last night, who at least sounded like she was trying to help, and i advised her that on Wednesday another consultant named Karabo, told me that the old router was still reflecting on your back end. Can that be removed please so that the only router active on my profile is the one with imei 5453 ending with and sim number 4933 ending .
also this new router i received on the 2nd of September is not linked on my products , so when I log in on my dstv its not there and i did not receive an SMS or email with the number. IF you are not able to resolve this by end of this weekend, cancel everything , reverse the charge on the new billing period and refund me for the data and router you charged me last month.
also this new router i received on the 2nd of September is not linked on my products , so when I log in on my dstv its not there and i did not receive an SMS or email with the number. IF you are not able to resolve this by end of this weekend, cancel everything , reverse the charge on the new billing period and refund me for the data and router you charged me last month.
LM
Luyanda M's update06 Sept 2024, 10:35
Reviewer Update
if you guys are unbale to resolve this, please cancel the internet deal and refund the portion of the debit order that I paid on the 31.08.2024. I spoke to Nhlamulo Maringa last night, who at least sounded like she was trying to help, and i advised her that on Wednesday another consultant named Karabo, told me that the old router was still reflecting on your back end. Can that be removed please so that the only router active on my profile is the one with imei 5453 ending with and sim number 4933 ending .
also this new router i received on the 2nd of September is not linked on my products , so when I log in on my dstv its not there and i did not receive an SMS or email with the number. IF you are not able to resolve this by end of this weekend, cancel everything , reverse the charge on the new billing period and refund me for the data and router you charged me last month.
also this new router i received on the 2nd of September is not linked on my products , so when I log in on my dstv its not there and i did not receive an SMS or email with the number. IF you are not able to resolve this by end of this weekend, cancel everything , reverse the charge on the new billing period and refund me for the data and router you charged me last month.
LM
Luyanda M's updateReviewer Update
06 Sept 2024, 19:10Finally after 3 weeks and 2 days my issue has been resolved and its all thanks to Nhlamulo Maringa. She is the only person that kept her word,took time to actually listen to details of my issue. She called as promised to check if the issue was finally resolved. She is a super star and I hope you guys reward her with something for turning this whole experience around for me. Thank you Nhlamulo :)
LM
Luyanda M's update06 Sept 2024, 19:10
Reviewer Update
Finally after 3 weeks and 2 days my issue has been resolved and its all thanks to Nhlamulo Maringa. She is the only person that kept her word,took time to actually listen to details of my issue. She called as promised to check if the issue was finally resolved. She is a super star and I hope you guys reward her with something for turning this whole experience around for me. Thank you Nhlamulo :)