Disgusting Dstv’s Thandeka Gumede’s service

I’m appalled by the service I received from your employees. It’s disgusting.

I called to follow up on a query we logged on Friday evening. Simple my brother has an old decoder on his name and I have one that’s active. We needed to pair my brothers decoder and the smart card that’s on my name because the decoder currently paired with the smart card isn’t HD enabled.

Sharon Chetty said she has logged it and will get a message or call on Monday for it to be activated as requested.

Today 5 July 2021, I call to follow up and speak to a Thandeka Gumede who after asking if Sharon left notes because I haven’t had a call from anyone she said no notes but I will be able to assist.

Frustrated because when we did this call on Friday I had to get my brother on the phone through a conference call. To issue a directive and provided his Id number. Explained to the lady that we can’t be going to a walk-in centre during lockdown level 4 in this pandemic. Surely we can be assisted remotely.

I requested to speak to someone senior and she put me on hold for over 20min until I hung up. Already when you call in, you are in a queue and to the just maliciously put on hold. When I’m using my cellphone to call. It’s disgusting that when many people are being laid off work some people find it ok to behave in this manner.

I want an apology from this Thandeka Gumede who is an employee of yours. She said to me she can’t put me through to Sharon Chetty as Sharon might be in the Eastern Cape and she is based in Durban.

Regards