Disgusting DStv service and incorrect billing

I am very angry with dstv.. I added a decorder on to my name on the 8th of September. I recived an email that should I want to activate it then I will have to pay R193 from then until the 25th. To my surprise on the the 23rd I check my account balance it was R2075... I was shocked I called them, they said they will escalate it to the finance department the will get back to me. Waited and waited until the debit order went off still no one bothered to call me. I called again they said the will relogg my query.. Guess what I'm still waiting for feed back I have called and called still no one can assist me.. It like no one knows what's happening.. I will take this up further. I want a manager to email me as I want to keep a paper trail because from experience when calling in no knows who has assisted me before. You guys are not even worth I 1 star rating I have given you