Disgusting DSTV service

Good day, I would like to express my disappointment and disgust in DSTV. I am currently in between houses, meaning my landlord forced me to move out of his house on 1 April 2020 during the Lockdown and I am unable to occupy my place due to the Lockdown. I have tried to get in touch with the DSTV call centre since the 1st and finally got through today. I spoke to ****r Essop after holding for +/- 20 minutes and explained my situation and that I need to suspend or cancel my DSTV subscription as I have no access to my TV and decoder due to the fact that I am temporarily homeless and he said I can only disconnect my services on my next premium date which is 24 April. I explained to him again that I paid my premium on 25 March to use in April but due to my eviction I can not use the services and like a parrot he referred me to the terms and conditions. I explained to him that I was able to suspend my services before while I was in between places again in 2016 or earlier and he basically told me he doesn't care and that with DSTV I can only downgrade or disconnect my services on my payment date. He told me to drive to the Randburg offices to get the services stopped immediately and I asked him how am I to get there as there is a Lockdown and restrictions and he like a programmed robot repeated the terms and conditions again. I then tried using the live chat option. To put through my request with Karabelo and he/she repeated the same. I even explained to Karabelo that I had an operation on my left shoulder and this prohibits from driving and again the is the national Lockdown. He/she said my services again can only be stopped on 24 April 2020. When I asked that this basically means that I paid for a service to be rendered and due to my situation I am unable to use them and asked for immediate cancelation and a refund for my balance I was told no. How can I reverse my payment as I have no access to the services and DSTV is not willing to suspend or disconnect my services until I can use them again.