Disgusting DSTV Price Lock

I have been a customer for years it was great! Now I registered for Price lock biggest mistake. The dish and decoder was installed in November 2019 it has been displaying an error message “E30-4 that says confirming subscription” I called and was told it will clear the Next da. since then I have called plenty of times and they haven’t sorted me out but they are debiting it’s going to be 3 months now ! I am beyond Disappointed