DISGUSTING DSTV!!!!!!

I am absolutely disappointed at the level of service and regard for pensioners by DSTV. My mom called a few weeks ago advising of an error she kept getting on. She called; the girl supposedly cleared the error, but it didn't work so my mom said that as she's a pensioner to put it on hold as she can't afford to pay for repairs. Problem solved so she calls again from her mobile saying that it's sorted to please remove the hold. She was told that it was placed on hold so no need to worry, all is good. Low and behold she calls today as it's off to be told it was disconnected and she would be charged a reconnection fee. Bare in mind my mom is a 66 year pensioner! The consultant didn't even have the patience to explain in detail how the "hold" or advise of charges that could be incurred. Instead she mentions to me about her last call to the contact center and how the consultant spoke to her as if she is stupid and complaining over nothing. Maybe if she lived on pensioner money, she would understand the difficulty of them budgeting to the dime. This is wrong, the elderly cannot be abused and harassed due to incompetence by call center agents. Instead of guiding our elderly, agents want to disrespect them and make money off them. How DISGUSTING DSTV!!!!!! THIS IS HOW YOU TREAT LOYAL CUSTOMERS. This is the very reason I cancelled my DSTV due to pathetic useless incomptent staff that have no respect for humanity!