Disgusting Dstv

On the 20th of October I upgraded my package from compact to premium. I was told an additional amount of R 160+ will be added to my account as a pro-rata for the balance of the month and will be debited on my next debit order date.

On the 26th of October I wake up to my dstv subscription been suspended and that I must pay an amount of R 1090.67 to reactivate the service.

I call the call center and I am told that is an error made my dstv and only the finance department can sort out the issue, however they do not take calls and work only of escalations and have a 24 hour turnaround time.

Now I am stuck without dstv till I get a call from the finance department and the only reason I upgraded was to watch the rugby, which I will not get to do. I am pretty sure that I will not receive any call and my account will be debited because dstv are a law unto themselves.

It is utterly disgraceful how dstv operates, as a consumer I am disappointed to an extent that I want to now cancel the service.

I think that dstv are taking advantage of consumers by not being fair and strong arming consuming.

Shame on you dstv, you are a disgusting monopoly which needs to be brought down.