DISGUSTING DISSATISFACTION DISASTER RUDE USELESS AND HELPLESS

I downgraded from a premium to a compact plus on the 03/07/2020 and paid the whole amount including the PVR amount, in total I paid R856 But I can’t rewind nor can I watch my shows on catch up but have an explorer and paid for the services I called and spoke to 6 different call center agents who were rude and disrespectful The one I spoke to before the last idiot I spoke to today **** and said she escalated the matter to your technician and I will be able to use my services in 24 to 48 hours but I still can’t rewind Today again I called and spoke Naiden who was also useless and rude,she dropped the phone on me while I was talking

I want someone to fix this nonsense or I want my money back and going to take this to the ombudsman If hello peter can’t help