1 reviews | Active since Apr 2017

17 Apr 2017, 10:57

Disgusting disgraceful appalling depressing and poor customer service

<p>On the 3rd of April 2017 I forgot to transfer money from my other account and that caused a return debit so first thing in the 4th I sent someone to go pay and she was assisted by the guy name Zomokuhle Nkosi who assured her that there won't be any penalties and that my channels would not be cut. 3 days from there my dstv channels were disconnected, again sent the same person to go quiry, at first they have gave her a run around and finally they apologised and open the channels. 3 days after I got a call from their customer care asking me when I will pay as my account was Due, told her I had paid, she made me hold for 30 minutes then came back and apologised stating she has updated my services and that for next month they would discount my debit as a token for all frustrations caused. 3 days from there my channels got cut again!!!!! Sent the same person to this Zamokuhle who confirmed I paid but there was an unexplained R100 that was Due, he promised to quiry with their finance department and get me in a day (been waiting for the call since) he opened the channels that day. TODAY THEY CUT VIEWING AGAIN!!!!!!</p> <p>I am soo gatvol with this distasteful and senseless inconvenience this company is showing me. Poor poor customer service!!!!</p>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Apr 2017, 11:25
Official

Dear Samukelisiwe

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Hello Peter Team