Disgusting

This is really disgusting and pathetic service to say the least. The last time i complained and did 3 reviews here on hellopeter and seeing that i was not getting a response and my services were disconnected, on the 21st of December i decided to drive from Tsakane to the head office in Randburg which is an hour drive, that's how ****ed off i was. I think I'll be going there again pretty soon. Well when i got there i was reassured by L Mtshali (Manager) that my account will be sorted out as L Dean (agent) sent all the documents that is POP and bank statement to the finance department. Not only that, in my presence she sent an email to R Pillay (team leader) to tell him my complaints about the call centre department, she even called him so i can have a word with him. He promised to retrieve all the calls and he'll get back to me. 2 weeks later he hasn't said a thing. So much for a team leader, ridiculous. The last time i heard from you guys was on the 24th of December and i was told you still awaiting feedback from the finance department. To my surprise you guys tried to debit my account when the issue that made me drive to your head office is not resolved. The R1402 payment is not yet credited. Calling is just a waste of time so i won't even bother. Should this not be sorted out as promised, i shall once again go to your head office, and this time around i will not go to the walk-in customer service. What is really happening at multichoice? Do you guys ever get compliments? This is the worst I've ever seen.