Disgusting customer service from your outsourced installers

Good day

I would like to lay a formal complaint on the disgusting service I have received from one of your installers, Cebisa of CQ24 installers, cell ********** .

My extra view was installed and connected on the 5 Dec 2018 however we shortly experienced an error code E143-0 “ No communication from primary decoder. If the primary decoder has video and audio, check the cabling between the decoders. If this error message cannot be cleared, call multichoice accredited installer for assistance” after the installer left. I contacted the call center of which the lady tried to assist and we had a picture however it played for less than a minute, the lady advised to call the installer for assistance. He was notified of this and he suggested “ *120*68584# clear E16” of which I did however this did not work. I then contacted him again and advised this is not working of which he said he would come fix it.

It has been 15 days of calling and texting begging for a service I had already paid R 750.00 for. Frankly this is extremely disgusting service from Dstv and their outsourced installers. DSTV will be expecting a full instalment month end for nothing.

Please do contact me to advise on the way forward. As I will be taking this to higher law if a response is not received.

Regards Lungile ********** 662