DISGUSTING CUSTOMER SERVICE FROM CALL CENTRE AND SUPERVISORS!!!!

I called in on the 12/03/2021 to change my payment date from 28th to the 1st of every month since I changed jobs. I spoke Nombuso Dlamini (agent) and she did that immediately, I then went on to ask her about the pro rata amount and she told me to not to pay as I can make a payment for R249 and a few cents and I told her that I will make a payment for R250. On the 29/03/2021 my dstv was deactivated I called in at 8am on the very same day to find out why my services had been deactivated, I then spoke to Phumelele Hlophe she went to speak to her supervisor then came back after being on hold for 30 min that her supervisor will need to listen to the call and I will get a call back at 10am. It was already 10:45 I called again and spoke to Patricia Nzama she had no clue what was going on and she asked me to hold as he was going to speak to her supervisor, after being on hold again for almost an hour she hung up the call. As frustrated I was I called again and spoke to Nomfundo Gumede and I demanded to speak to her supervisor unfortunately I did not get his name, he promised to call me back at 14:00 and what a wow there was still no call back. I have made a payment to have my services reconnected and was charged R50 for reconnection fee and to my surprise the amount went from R300 to R350 that I paid. I am disgusted at how my query has been handled, I want a recon on my account and also want to know why your agents are so clueless, clearly before you hire them they go through some sort of training? I waisted my airtime with the pathetic service received from your customer care.