Disgusting Customer Service

If I can rate them a negative I would. So I called in today after work coz it had an error message E106-0 the first person I spoke by the name of Anazo Mkhize who you can hear that she kept referring to a manual didn’t understand my query and kept putting me on hold and then she hung up on me. 2nd call I spoke to Nomalungisa Dyomfana who advised to switch my decoder on and off still didn’t I understand my query as well but she told me to unplug everything then again to plug it and she didn’t hang up the phone. I said I’ll call back if it doesn’t change. Then my 3rd call which was the worst spoke to Cade Daniels who has no sense of Customer service at all. She listens to answer and was not understanding my query. She told me she can help with my query and I needed to go to walk in center they can help with my decoder and had the nerve when I asked where is the nearest to me in Centurion she said and I quote “ go to google and search for yourself the closest to you” I had to raise voice at to tell her it’s her job to do so. She eventually searches and tell me the closest to me is in Randburg. In other words I’m expected to drive -+ 100km to & from their service center. I then request to speak to a manager and he said his name is Mark Pater who only listens to answer my questions but not understand and process before answering not forgetting he was not providing any solution. I eventually fixed the error by myself since Multichoice technical support advisors can’t do their job. It was simply then wasting my airtime and time calling the useless contact center