Disgusting Customer Service

Customer service is unacceptable. Firstly, the monthly premium was deducted after my account was closed. Confirmation of my account closure clearly states that the account is up to date. Secondly, the refund took almost 4 weeks to be finalized, when their communications clearly states 3-5 working days. Thirdly, the refunded amount is incorrect. Fourthly, my emails now go unanswered. This error was the fault of Multichoice, which they admitted to in writing, yet they display no willingness or sense of urgency to rectify. Very unprofessional, disrespectful & disgraceful.