lV
lynn V
1 reviews | Active since Sept 2015
24 Feb 2016, 16:53
Disgusting customer service
Called about my account enquiry and billing error. When consultant refused to understand my enquiry, i requested the assistance of her supervisor she flat out said NO i dont want to. When requesting her name she threw the phone down.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2016, 12:12Hello lvanacore,
Thank you for taking our call today. Please accept our apology for the poor customer experience.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. Sadly, we missed the opportunity to give you an enjoyable experience with us.
As discussed, kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the poor customer experience.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. Sadly, we missed the opportunity to give you an enjoyable experience with us.
As discussed, kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply25 Feb 2016, 12:12
Official
Hello lvanacore,
Thank you for taking our call today. Please accept our apology for the poor customer experience.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. Sadly, we missed the opportunity to give you an enjoyable experience with us.
As discussed, kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the poor customer experience.
At DStv we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints. Sadly, we missed the opportunity to give you an enjoyable experience with us.
As discussed, kindly refer to your personal email address where you can respond with the required information.
Thank you for bringing this matter to our attention. Your support is important to us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah