1 reviews | Active since May 2014
Disgusting Customer Service
Hi <br> I have been trying to watch tv now since 11 September when I reactivated my account.I called in and asked them to reactivate my account and the lady said please pay R363.53 that I payed the same day.I payed again for 2 October I payed R700.00.On Thursday 15 October my account was suspended again.I called and spoke to Daniel Motswadi that told me I need to pay R240.00 to have my service back on and only have to pay again 1November.I payed the money immediately and send the proof of payment to him.On Monday 19 October my services was cut off again and I got a message that I need to pay R573.30.I have no Idea why I have to pay that.It gets cut then I have to pay reconnectionfee of R50.00.I have payed R150.00 for 1 month just on reconnection fees after their agents give me the wrong information.On the 19th I have asked for a statement.they could not send it and asked me to register on selfservice that I did.Only to see that theres only a statement for July.I find the client service worst then ever.In total I would have paid R1876.30 I have to pay R573.00.Please just send me a statement.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
With reverence to ur telephonic conversation in regards toi the billing on your account .We advise that your service has been activated and we investigating the amount due on your account.
Feedback will be provided by written of telephonic correspondence as soon as additional information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
With reverence to ur telephonic conversation in regards toi the billing on your account .We advise that your service has been activated and we investigating the amount due on your account.
Feedback will be provided by written of telephonic correspondence as soon as additional information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert