Disgusting customer service

Called call centre at 0931 this morning and asked to upgrade my compact service to premium for the month told by the agent that there is a problem and she cannot do it will escalate to service dept. And get them to resolve and call me once done....nothing happening....called again at 1323 using my airtime. ..asked the agent excollect. . To call me back....now after 1400 I want to watch Italian GP. ....no response at all....shocking disappointing service....Lack of customer service is appalling. ....wish there was another service provider to use.....dstv n multichoice have the monopoly of the sa and African market and so couldn't care less about customer service...