Disgusting customer service

I am so frustrated by the lack of help. From day 1, setting up DStv at home has been an absolute nightmare. Firstly the people enlisted on the DStv installers list is impossible to get into contact with. I tried for days, wasting my airtime to get someone to come and install the DStv. As I could see from then already getting this DStv set up was going to be a struggle, I called to have the DStv activated and paid from Monday already to make sure we could at least watch the cricket come Wednesday and the account was active for when it is up and running. Eventually someone came to assist me yesterday evening only. They installed the Dstv decoder and the dish and then ran some download on the decoder which he said would take 20 minutes. He couldn't wait for this to finish and channels to load and just left and said I must call the contact centre for them to remove the E-17 error. I did exactly that, for hours on end, again airtime wasted, without anyone able to assist me properly. I spoke to someone on the phone, someone on the Dstv Livechat and rebooted and rebooted the entire evening. Eventually I was told I must take the decoder to have it checked at Multichoice for faults. Today I went to Multichoice to check this brand new decoder. They said this is no fault on the decoder and thus I wasted my time going there. I cannot understand why this process has been so difficult. Does Dstv produce faulty equipment that works and then stops working? I ensure that my payments are made on time but yet Dstv can't bring their part. I paid for days that I can't even watch, called for installers that don't answer their phones and then don't even ensure that it is properly installed. Then the equipment manufactured appears to be faulty, no one at the call centre or live chat is able to give proper guidance. This is an absolute horrible start to my experience with DStv and I am very unhappy that this is how I have been treated as a customer. DStv does not come cheap and it is supposed to be a luxury; however the experience thus far has been absolutely terrible. So far is has been a waste of money, time, petrol and effort! I am bitterly disappointed. After all that, I inform the customer care of this experience and they don't have anything else to say except sorry and don't know why I was treated this way. No offer of compensating me for any of my effort, doing work that shouldn't have been mine. Absolute ******* service! Doubt I will remain a customer with this disgusting treatment!