Disgusting Customer Service

Good day...

As a customer of DStv I must say I am really disgusted by the level of service I have received from your consultants I received a sms on the 1st of December requesting that I pay an amount of R95.00 in order for my services to be reconnect which I had then paid and made a cash payment, I then called in on 10 and a Male consultant advised that I would receive a call from one of the agents on Monday to discuss my payment arrangement I since not received that call.

I then received a sms from you guys on the 17th of December advising that I needed to make a payment of R879.00 which I ended up paying an amount of R888.00 I then called in and I spoke the the first at 12:47pm yesterday who was quite rude and not helpful I then requested to speak to a manager and was placed on hold for over 10 minutes.

I then called back 13:04pm and a spoke to a young lady who was very helpful and advised that my services will be reconnected with in the next 30 minutes and I would have to make another payment of R888 on the 27th which you guys advised will be done via debit order.

I then called back at 14:57 and I spoke to the most rude and *********** lady at your call center who was of no help at call.

Now my Issue I have never mind the outstanding payments, is the level of service I have received and with that none of the arrangements made with each consultant I spoke to was actually performed, The level of disrespect I received from your agent was definitely the most putrid I have ever received, she had no manner of speaking and basically from beginning to the end of the call she spoke over me forgetting that I am the customer and not one of her colleagues, not listening to the perpose of my call, neglecting to read the notes in her system that were made on the account and lastly not being able to assist.

With that being said the service at your call center is pathetic. And I would appericate it if my services can be reconnected and the amount of R879.00 be deducted via debit order as you as DStv has advised.