Disgusting customer care service

I am extremely disappointed at the level of service and the dont care attitude I've received from Multichoice. I signed up on 1 of their packages online via their website however the website kept on giving me errors until i select a wrong DSTV streaming package for R699 after realizing that i selected a wrong package i immediately called the customer care line where i was transferred from 1 department to another without any luck. One agent promised to log a call for me which she refused to give me a reference number for that was on the 25th, 2 days later on the 27th July 2023 without any communication/feedback i called again with no luck until i used their online chatbot and again explained to the agent what had happened and she promised to get someone to call me so we can resolve my matter with reference number #INC-*** and to check for feedback within 24 to 48 hours. It's the 31st July today and i have not received anything communication. What i need is very simple... to be moved from steaming only to DSTV internet + Premium Subscription + a decoder for R1049 p/m for 24 hours. I am currently sitting with a package that has no use for me and not using it even if they checked my usage they'll see i did not once use it. Kindly move my package and allow me to pay the difference of R1049 to R699. I hope after this at least someone with a sense of helping a potential client