Disgusting behaviour from call centre agent named samantha, Action MUST be taken!

I was trying to reconnect my holiday home package, which a previous call centre agent seemed to have messed up as the holiday home status was stuck on "pending". I then called back, spoke to samantha. And my oh my... what ATROCIOUS behaviour! samantha tells me that her system is offline and cannot help me therefore I should call back later, to which I ask her to define later... Samantha then proceeds to tell me that she isnt a technician and cannot possibly tell me when the system will be back online. She then wanted to cut the call on me.... after I shouted to her not to and to call her manager immediately... she then just kept the call connected and merely placed it aside. I could hear her go about being her happy rude self. Got to say... for a company thats already got a dearth of customers... the disgusting so called customer service just makes it easier. you are MOST welcome to see the small fortune that I pay annually for this service... only to be treated like this?!?!?! absolutely disgusting and unacceptable behaviour to treat ANY person like this. not just myself. that disgusting person should NOT be allowed to speak to customers! you simply CANNOT speak to another human being with such disrespect! Action MUST be taken!!!