Disgusting attitude and service!!!

I am thoroughly disgusted with Multichoice! Last year (May 2021) I deactivated my dstv account since I sold my property. The account obviously had a zero rand balance having paid up the account before it was deactivated. I went into the dstv app this morning, and to my surprise, I find a R348.39 balance on the account. I have not used the account since it was deactivated last year May. I then called Multichoice to find out what was going on and how my account was reactivated without me requesting such. I spoke to a customer service agent by the name of Nosipho Mlamba, who was very unhelpful and even laughed at me when I became increasingly irate. I asked her what was funny about the unfair treatment I am receiving from Multichoice, not to mention her disgusting attitude by laughing at me as a customer. When I asked for her team leader’s name she laughed again and gave me the name Dinesh. I spent 21 minutes on the call from my cellphone with Nosipho only to have her laugh at me?? With all her shoddy customer service, she managed to at least verify that there had not been any activity on my account. So why the R348.39 balance??!! Multichoice will be hearing from my lawyers for this sort of treatment!