Disgusting and unprofessional agents

I have been having problems with our DSTV Catch<br> Up for a while now. It doesn't give us all the shows that are apparently on catch up. Called to get assistance from DSTV customer care and this young lady with NO phone manner firstly picks up the phone and starts coughing and sniffing without excusing herself. Then after all that nastiness on the phone, she keeps quiet until I say hello to her. Then with a snotty attitude she says hello and ask me to hold which I agree politely. Then she goes all quiet for 10 minutes without excusing herself. Then after me asking if she is still there she asks me to hold as she is rebooting her system as it is slow... then after another 5 minutes she ask for my details which I also give to her politely and after that...... the phone goes dead or maybe she put down I don't know.... I don't understand how I pay so much money for channels that play the same movies over and over and over again and when I need assistance their call centre agents are then unprofessional and have phone etiquette aswell. Please advise who do I contact when I need assistance as it seems you agents just don't have the time and patience do deal with your customers