AS
Allwin S

1 reviews | Active since Mar 2011

09 Jun 2016, 07:43

disgusting and they dont look after their customers

<p>i have been calling mulitchoice for the past 5 months, they was a probem with my account and they told me they had a system glitch and i have been speaking to more than 20 consultants and the managers they take my no and promise to call be back and they dont but they just re-activate my account, they told me they will be clearing my account as its their fault till today, i have exhausted my work phone bill and cell phone which i feel I should be re-imbursed for it and i want my money back. one day you will be like telkom they thought back in the days they are the only ones that will supply land lines for life look at what's happening, one day your competition will come and i will not look back. i have been using multichoice for more than 25 years and this is the service that has been given, no one knows their story or work every person will give their own opinion and different scenarios. its sad that we as customers are not given what rightfully ours and we still pay and still liable but you are not liable to us. The day will come and i want my dstv opened with immediate effective and my history reversed. i have never seen such a poor service where the managers and supervisors take my no's and promise to call but they dont. when i want to speak to them they are not available. you guys are the worst when it comes to customer service but you are quick to take our monies.</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jun 2016, 09:46
Official

Good day Mrs Segooa

Thank you for bring this matter to our attention.

We tried to contact you without any success.

Please advise on an alternative contact number and time for us to contact you and assist you accordingly.

Regards

Rupert

AS
Allwin S's update13 Jun 2016, 10:23
Reviewer Update

You have been saying the same thing and its been 5 months that you are trying to call me you cannot get hold of me. My phone its never off its on all the time. My number is ********** 024 and ********** 289

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2016, 09:21
Official

Good day Mrs Segooa

Please accept our sincerest apologies for the delayed responds .

Reference is made to our telephonic conversation in regards to the billing on your account.

We confirm that the billing has been corrected and adjusted accordingly. Your service has been activated on the DStv Compact Package and your next payment due will be on the 1 July 2016.

Regards

Rupert