Disgusting and Shocking service from DSTV Multichoice SA

DSTV Multichoice SA is clearly running a ****a shop with uns****ed staff. After noticing that I had been overcharged on my subscription, I called their contact centre on 17 April 2019 at 15h30 to query this discrepancy. The agent that took my call acknowledged the problem and advised that she would escalate the matter to have it resolved. I then requested a reference number (***9-i216) in order for me to be able to make a follow up should they not call back with feedback, as is the norm with their agents. A few days ago my service was disconnected due to an outstanding balance (caused by the overcharging), which clearly meant the discrepancy was not attended to. Today I again called their contact centre and was kept on the call for 42 long minutes. Mind you, I was using my cellphone. I first spoke to Melissa who couldn't help me, and when I asked to speak to her manager or team leader I was told they're not available. To say the least I was not surprised to hear this because you hear this story all the time from call centre agents, I guess it's part of their training module. I insisted on speaking to her seniors and told her I would wait if need be, as I wanted the discrepancy (from April) to be sorted once and for all. After holding on for about 25 minutes her supposed team leader came to the phone and asked me what the problem was and wanted me to start from scratch explaining my issue. Naturally after being kept on hold for so long I lost it, and unpleasant words were exchanged. She couldn't help me, she couldn't even grasp what the issue was and she kept asking me to rephrase my statements. Never in my entire life have I dealt with such an *********** so called leader with no brains. I even asked her if she is sure that she is a Team Leader. Her name is SITHANDE FUMBA. I then asked to listen to my call made on 17 April 2019 of which she rep**** that she would but then I would have to call back to get feedback on the retrieved call. Needless to say I lost it again and asked what kind of customer service was DSTV dishing out, and why couldn't she call me with feedback? Sithande then proceeded to say that she unfortunately doesn't have a phone on her desk to call customers for feedback, and that if I wanted feedback I had no choice but call back. At this point I was defeated and just let rip telling her how brainless she is and wondered how she got the team leader position.

I hope the Dstv Execs see this post and do something about my issue and the disgusting service being dished out by their agents and team leaders.

Ludada ***