Disgusting and Poor Service

I have been experiencing signal problem with 1 channel Blitz it doesn't display clearly, I gave them all the info they requested from me including screenshot of it display and that was for the past month even I haven't received any feedback from, multichoice is such a disgusting company and offer poor customer service and I also have Dstv Internet which I can't recharge on my own, I was advised to use website even with that still I can't recharge and they have all the requested from me.This very very poor from such a big company and I pay them every month, why don't I have the freedom of enjoying my Dstv like any other person having it. I'm sick and tired keep following with this disgusting company and rotten,poor service.