Disgusting and pathetic service from Dstv

I fail to understand why my subscription is always blocked whereas I’m paying through debit order and I kept on calling their call centre since Saturday (20 July 2024). I’ve spoken to an *********** Abonga who failed to explain to me why your installer (Focal Point Technologies)**** about installing the decoder. I even asked his supervisor Siphelele who claimed to have sorted the issue but that was not the case because each an everyday when I wake up, the subscription is blocked. I’ve spoken to another agent on Monday (22 July 2024) who activated the subscription and she failed to explain to me who blocked my subscription again after being activated on Saturday. I want a very competent person who can sort this mess which was created by all of you or I’m one of the customers that you are going to lose. Dstv doesn’t even deserve a star for any review