Disgusting and Horrible

Good day

I still have not received any feedback. I get emails with different information all the time. Today i received an sms at 09:54 that my viewing is stopped I should pay R565.86 at 11:10 I received another sms to pay R779.86. What is going on really, what a disgusting and frustrating... SEE Emails trails below:

NQUIRY REFERENCE NUMBER : ***8

Good day,

Thank you for contacting DStv LiveChat.

As per our conversation the amount to pay required as from now until December is R687,73. Please remember to use your customer number as payment reference.

Thank you so much.

Regards,

LiveChat Agent

Kind Regards,

***Check Balance12:50 PM, 25th Nov

VirtualOne moment, while I get your balance and customer number.12:50 PM, 25th Nov

Virtual*Your account balance:*

*R1228.86 is due immediately*
Customer Number: ***:50 PM, 25th Nov

***Check Balance12:50 PM, 25th Nov

VirtualOne moment, while I get your balance and customer number.12:50 PM, 25th Nov

***What package do I have?12:50 PM, 25th Nov

Virtual*Your account balance:*

*R1228.86 is due immediately*
Customer Number: ***:50 PM, 25th Nov

VirtualYou have no active DStv package.

Subscribe to watch more or continue to enjoy our free services. 12:50 PM, 25th Nov

***Speak with an Agent12:50 PM, 25th Nov

VirtualI need a few details before transferring you to an agent! Please select a query from the drop down below and click *Send*12:50 PM, 25th Nov

VirtualFORM12:50 PM, 25th Nov

***Issue: I need help with payments
AccountHolder: I am the Account Holder12:50 PM, 25th Nov

VirtualAlright. Please give us a moment while one of my team members steps in...12:50 PM, 25th Nov

***Hi12:52 PM, 25th Nov

DStv Thank you for your patience, *** .
All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available.12:52 PM, 25th Nov

DStv During your wait, there will be no menu options available.12:52 PM, 25th Nov

DStv Please keep in mind that the menu options are inactive during your chat. If you want to go back to the menu, simply ask the agent to "end chat."12:55 PM, 25th Nov

PalesaHi welcome to Live Chat, you are through to Palesa12:55 PM, 25th Nov

PalesaHow may I assist you? 12:55 PM, 25th Nov

PalesaAre you still there?01:02 PM, 25th Nov

***Hi Tumi, please explain to me why is my account owing R1229, I have been paying R748 and I have internet deal which is R79901:03 PM, 25th Nov

PalesaMay you please provide me with your ID number01:03 PM, 25th Nov

******:04 PM, 25th Nov

***Are you still there?01:07 PM, 25th Nov

PalesaThank you, please wait a moment while I access your account01:10 PM, 25th Nov

Palesa
Payment plan instalments R 79
Xtraview Fees R 105
Subscription fees R 539
Access fees R 105
Subscription fees R 99
Data fees R 479
Data fees R 415.13
DStv Trusted Home Subscription R 30
DStv Trusted Home Subscription R 26
Insurance fees R 20
Insurance fees R 3501:12 PM, 25th Nov

PalesaWe await your response for further assistance.01:13 PM, 25th Nov

View conversation in Freshchat

Dear customer

Thank you for contacting us.

I did manage to review your account,the due amount of R1228.86 is incorrect. This amount includes forward billing for the month of December. Kindly pay R748 plus R40 for the movie that you have rented,to keep your account up to date.

Should you need any further assistance ,please feel free to contact us at anytime .

You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/

Kind regards

Priscilla

CAN THIS BE SORTED OUT ASAP!!!!!!!!!!!!!!!!!!!! OTHERWISE I WILL HAVE TO CANCEL DSTV