DISGUSTING AND DETERIORATING CUST SERV

I have been a Multichoice user for a few years now. And up to the end of 2014 I only received the best service from the company. Unfortunately this has not been the case during the last few months. Suddenly I had 2 smart cards linked to my account, and every time that I updated my bouquet I was billed double! After phoning numerous times, finally the additional smart card was removed from my name. But unfortunately now I do not have a profile with DSTV anymore. And billing is non-existent. To top it all I have to give a consultant my smart card number, otherwise I have to wait for quite a long time on the line for the consultant to search my history. I'm not sure what has happened at Multichoice, but the level of customer service is disgusting.<br> <br> Karin Strydom