Disgusting and appalling attitude from Facebook agent

It is really a shame and an embarrassment of customer service experienced with Dstv, the service is appalling and the company holders should be ashamed.

I was on Easyview all along until i entered some competition on the Dstv app were I won an upgrade to Access then mid June because of the school holidays I upgraded from that Access to Compact and i even went to facebook messanger and asked how much i should pay for upgrade and i was told: "Please note you have upgraded to DStv Compact, please make a payment of R136.94 to cover your viewing from 09/07/2021 until 31/07/2021. ~NKB" then I paid R140.00 then i went to facebook again and requested for downgrade back to my easyview on the 30th July and this was the response:"Hi Mathembi,

We have successfully scheduled a downgrade to DStv EasyView and it will take effect on your payment date.

The total amount to pay is R25.94.~KM"

And i paid I paid R145 now on the 3rd Aug I see im still on compact and i go to facebook chat again and i found the most arrogant, stubborn and disrespectful agent ever, Dstv Im astonished that in 2021 you still have rude agents like those, if it was my company I would not keep such that tarnishes my business name, she had the nerve that i had to pay for the 3 days on compact yet i asked before my payment date to be downgraded, I asked for her/ his name and she/ he told me she wont give me her information because of POPIA, like what the Hell??? Im writting this complaint becuase i needed to know who i spoke to so my problem is addressed but instead this agent disrespects me, here is some of what she/ he said: "Please note that we are not allowed to give out personal information of agents assisting you on the query ~SK" Multichoice, this is appalling, can someone please call me with the correct credit i should have on my account aswell because I should have R119.06.