Disgusting!!!!!

I cancelled my service months ago and multichoice deducted R871 from my account on the 2nd September and the call centre is no help at all in getting my refund. They keep saying the money should be in my account and it is not. They connected my services by mistake and I told them that I cancelled it because I can't afford it and it was the only money I had left in my account and it is now nearly two weeks later and I am sitting without any money and no refund. I just think it is bad practice to let a person wait so long for their money to be paid back to them. Surely it can be quicker. I am very disgusted with them and all the advisor's and supervisors promise me call backs. It is 3 days now that I am waiting for someone to phone me back. Very disappointing multichoice.