NP
Nathan P
1 reviews | Active since Sept 2012
11 Apr 2018, 18:32
Disgusting
Evening,
Please review My "Customer Experience" with Multichoice over the last 3 months in order to find out what You need to Improve upon if at all You care about Customer Experience / Service.
This is a shame in so many ways it really is unbelievable. You pay salaries, invest in marketing and sales, building Your "Brand", building on the potential for a Better Society etc. I take My hat off for what You say You can do, credit for what You can do & have done in many regards. I loathe You for having a situation where I can't rely on You being able to manage My account efficiently, You are more Pathetic than anything I can imagine - Totally unbelievable...
I don't expect much, really I don't... I don't even want to talk to Dstv - Ever, just deduct - I view...Finish and klaar.
I only ask that common sense & logic prevail. I migrated My package down to a Compact subscription due to Customer Experience, I will always have funds available in My account so that You can deduct successfully...Imagine what You could do to one's ITC record - You are Pathetic Dstv, Shame on You for paying the salaries of some of Your Staff Members...
For the record the following are My details:
Nathan Martin Peters ********** 384080 Dstv ID ********** 4 Contact ********** 543 You are so Pathetic that I feel I also need to list My email address - **********
Kindly find My attached Statement of Account to reflect that funds have been and continue to be available for a successful deduction - So, You stand to be corrected on disconnecting My Services... You must thus compensate Me after applying resolution to this matter...You are free to deduct what We've agreed to and compensate after all is resolved by You in Your sweet time #Realistic Outlook...
In the meantime, kids have gone back to school - they're looking forward to reading more and improving results...My Sister is a massive reader and maybe check the channels She watches and records - We don't "need" Dstv lol... We've got a digital aerials and watch SABC & Etv, We can do without You as much as I as 1 Customer don't matter anything to You... I anticipate laughter and full compilation of every Dstv recording I have lol + I will be there on the 14/15 April 2018 to listen to all recordings and request those that I don't have... I'm hoping Yours is better quality.
Totally Disappointed Nobody, Nathan Peters
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Apr 2018, 09:10Dear Nathan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2018, 09:10
Official
Dear Nathan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Apr 2018, 11:21Good day Nathan
Thank you for taking the time and express your personal experience on our products and service.
Our greatest desire is to ensure that our customers are satisfied at all levels and we strive to find the most suitable way to fix their problems without delay. Having said that, your feedback is not taken lightly. It will help us identify and work on arrears in need of improvement.
Regarding your DStv account, our records shows that the debit order payments were stopped. For this reason, the payment for your DStv service was not received on time which resulted into the disconnection of service.
Furthermore, we could not access the statement you’ve attached as mentioned above. Please confirm by sending us an email to *** if we should cancel your debit order facility. This means you will continue paying for your DStv service manually by the 26th of every month.
You’re always welcome at any of our DStv service centre’s or agency. You will be assisted with any of your requests.
Lastly, please accept our apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in future.
Kind regards
Dinah- Hello Peter admin team
Best regards,
DStv (MultiChoice)'s reply12 Apr 2018, 11:21
Official
Good day Nathan
Thank you for taking the time and express your personal experience on our products and service.
Our greatest desire is to ensure that our customers are satisfied at all levels and we strive to find the most suitable way to fix their problems without delay. Having said that, your feedback is not taken lightly. It will help us identify and work on arrears in need of improvement.
Regarding your DStv account, our records shows that the debit order payments were stopped. For this reason, the payment for your DStv service was not received on time which resulted into the disconnection of service.
Furthermore, we could not access the statement you’ve attached as mentioned above. Please confirm by sending us an email to *** if we should cancel your debit order facility. This means you will continue paying for your DStv service manually by the 26th of every month.
You’re always welcome at any of our DStv service centre’s or agency. You will be assisted with any of your requests.
Lastly, please accept our apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in future.
Kind regards
Dinah- Hello Peter admin team
Best regards,